Refund & Exchange Policy
Last Updated: August 11, 2026
1. 7-Day Return Window
We offer a 7-day hassle-free return and exchange policy. If you are not entirely satisfied with your purchase, you have 7 days from the date of delivery to request a return or exchange.
2. Eligibility for Returns
To be eligible for a return or exchange, the item must meet the following conditions:
- The jewelry must be unworn, unused, and in the same condition that you received it.
- It must be in the original packaging with all tags, authenticity certificates, and accessories intact.
- Custom-made or personalized items are not eligible for returns.
3. Process for Returns
To initiate a return, please contact our Client Care team via WhatsApp or email with your order number. Once approved, we will arrange a reverse pickup from your delivery address. After we receive and inspect the item, we will notify you of the approval or rejection of your refund.
4. Refunds
If approved, your refund will be processed automatically to your original method of payment within 5-7 business days. Please note that original shipping costs (if any) are non-refundable.
5. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.